Privacy Policy

Last updated: January 18, 2024

Introduction

Exness (“we” or “us”) respects the privacy of its users (“you”). This privacy policy explains how we collect, use, disclose and protect your personal information. Please read this privacy policy carefully.

Information We Collect

When you use our websites, mobile applications, products, services, content, features, technology or functions presented on our websites or apps, participate in our events or otherwise interact with us, we collect information about you, both personal and non-personal. Collect information.

Personal information is information that is capable of identifying you, either alone or in combination with other information. Non-personal information does not specifically identify you, but may include usage, device and browser data.

Personal Information

The personal information we collect about you may include:

  • Contact details – such as your name, email address, postal address, phone number and other contact information.
  • Account details – such as your username, password and other credentials used on our website or app.
  • Demographic information – such as your age, gender, country and preferred language.
  • Financial information – your income, assets, investment experience and banking details when you open an account.
  • Identity documentation – such as identity cards, passports, driving licenses and utility bills.
  • Communication records – such as emails, phone calls, chat logs and other communications between you and Exness.
  • Marketing preferences – such as your consent, opt-in, opt-out and communication preferences.
  • Survey responses – such as feedback from surveys we conduct.

Non-personal Information

Non-personal information we collect about you may include:

  • Device data – such as IP addresses, device type, operating system, browser type, browser settings, the web pages of our site you have visited, and the content and advertisements you have interacted with.
  • Usage data – such as authentication data, security questions, clickstream data, referral URLs and data about your interactions with our website, products or services.
  • Location data – such as your device’s GPS signal, WiFi signal, or network location that may communicate information about your location.
  • Cookie and tracking technology data – such as cookies, web beacons, pixel tags, log files, local storage and other technologies to collect information about your browsing activities.

How Do We Use Your Information

We may use your personal and non-personal information for the following purposes:

  • To operate our services, our platform, and monitor account activities.
  • To analyze user behavior and improve our products, services and operations.
  • To communicate with you about your account, customer service, promotions, surveys, newsletters, offers and events.
  • To market our products and services – in accordance with your communication preferences.
  • Personalizing content and experiences based on your preferences.
  • To improve our website navigation, performance and security.
  • Detect and prevent fraud, abuse, security risks, and collect fees based on our contractual terms.
  • To comply with legal and regulatory requirements.
  • Resolve disputes, enforce our agreements, and as required by law, regulations or other government authorities.

We only process your personal information when we have a legal basis for doing so. This may be to fulfill our contractual obligations to you where you have consented to the use of your information, to comply with laws, to comply with lawful requests and legal process, or to operate our services. and to communicate with you based on legitimate interests.

How We Share Your Information

We do not sell your personal information. We only share your personal information in limited circumstances, including:

  • Third party service providers under contract who assist us in certain parts of our business operations.
  • With law enforcement agencies, government officials, and private parties as required by law.
  • If we believe that disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation.
  • If we sell or transfer all or a portion of our business or assets (including a merger, acquisition, reorganization or asset sale).

We may share aggregated or anonymized information with third parties that does not directly identify you.

Cookies and Tracking Technologies

We and our third party partners use cookies, web beacons, pixel tags, log files, local storage and other tracking technologies to collect information about your use of our website and online services. This enables us to personalize your experience, analyze trends, track your preferences, keep our services secure, and provide relevant advertising.

You can control cookies through your browser settings and other devices. Rejecting cookies may diminish the experience on our website.

Data Protection

We retain your personal information for as long as is reasonably necessary for the purposes described in this policy while we have a long relationship with you. We may retain some of your information for legitimate business purposes when required by law or when you no longer have a long-term relationship with us.

Third Party Websites and Services

Our website and services may contain links to third party websites. If you click on a third party link, you will be redirected to that site. This Privacy Policy does not apply to third party sites. Please consult the privacy policies of those third party sites for information about their privacy practices.

Security of Your Information

We use technical and administrative security measures to protect your information from unauthorized access, theft, loss or misuse. These measures include encryption, password protection, securing databases, and access restrictions. Although we work hard to protect your personal information, no system can be completely secure.

Your Rights

Subject to local law, you may have certain rights in relation to the personal information we hold about you. These rights may include obtaining your data, requesting correction or deletion, objecting to certain types of processing, withdrawing your consent and opting out of communications. If you wish to make any requests relating to these rights, please contact our Data Protection Officer using the contact information below.

International Data Transfer

We are a global company and we may transfer your personal information to recipients in countries other than your country of residence, including the United States. We ensure the protection of your data during transfer through legal and security measures.

Changes to Policy

We may make changes to this privacy policy from time to time. We will announce any privacy policy changes on this page, as well as the updated version date. Your continued use of our website or services constitutes your agreement to this Privacy Policy and any updates to it.

Contact Us

If you have any questions about our practices or this privacy policy, please contact us at:

Exness Privacy Office

E-mail: [email protected]